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Audre23621442dvz3
Participating Frequently
November 21, 2023
Pergunta

Adobe Stock License Download Duplicates

  • November 21, 2023
  • 6 respostas
  • 500 Visualizações

I'm having an issue when I select an image from Adobe Stock, click "License", the image is downloaded to my Adobe Library in the "Not Grouped" section 2 or more times.  Then I receive an error that I cannot download anymore because the folder is full.  

 

Is there a setting I can change to only download the item once?

      Este tópico foi fechado para respostas.

      6 Respostas

      Community Manager
      BibileloCommunity Manager
      Community Manager
      November 23, 2023

      Hi @Audre23621442dvz3 ,

      Could you please share us the entire flow that leads you to this?

      It will help us check what can cause the issue.

      Thanks

      Audre23621442dvz3Autor
      Participating Frequently
      November 27, 2023

      Sure thing!  I open Adobe Creative Cloud in a Chrome web browser, and sign in.  I select Adobe Stock from the left navigation bar menu.  On Adobe Stock webpage, I select "Free" from the top menu.  In the Adobe Stock search bar I type in the specific topic and hit "enter" on my keyboard.  I scroll through the filtered graphics.  For graphics that I want to use, I click the blue "License" button.  Once the button changes to a check mark/Licensed I go to my already opened Illustrator window.  I use the "Classic Essential" workspace, so the Libraries is already available.  I go to my Libraries tab, select my Downloads option.  I scroll down to the "Not Grouped" section and there are 2 or more of the newly licensed files showing.  I then select all but 1 and delete (drag to the trash can).  Then I move (drag & drop) the left over file to the appropriate personalized group folder.  

       

      Let me know if you need any other details.

      Community Manager
      BibileloCommunity Manager
      Community Manager
      November 28, 2023

      Hi @Audre23621442dvz3 ,

      This will be really helpful, thanks a lot.

      Could you please try the same flow, but with Illustrator application closed?

      Thanks again

        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        November 23, 2023

        That looks to me like a bug. May be @EvilBug1 has an idea?

        ABAMBO | Hard- and Software Engineer | Photographer
        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        November 21, 2023

        in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

        p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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