Participating Frequently

Question

Adobe Stock License History transfer

Forum|Forum|2 years ago
February 1, 2024
2 replies
660 views

Hello,

Due to a manager account issue on renewal license, I had to switch to another contract but I'm losing all my license history on adobe stock.

License that I paid.... I transfered the cloud assets to the new and how you can see in the attachment there's the license.... But if I try to download again that image ID from Stock I can't....

In the attachment you can see my previous VIP details

It's not accetable to lose this amount of stock that I already paid!

Best

Francesco

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Abambo

Community Expert

Just thinking: If they can't transfer the licence history, ask for the credits, so that you can relicence the assets.

ABAMBO | Hard- and Software Engineer | Photographer

cesqo

Known Participant

I don't know Abambo,

I'm tired, I'm asking support again and again to my account manager and to adobe but I receive only link to guides that I already seen and nothing works....

The only sure thing is that I'm going to loose 4 years of adobe stock licenses. It's unbelievable

Abambo

Community Expert

You are confusing me, you changed the ID?

(BTW: for good practice, you will need at least 2 administrators for your admin console)

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Community Expert

You can't transfer the licence history.

You will need to check that with Adobe customer care. They may be able to help you. Use the admin console to contact them.

ABAMBO | Hard- and Software Engineer | Photographer

francescorotoAuthor

Participating Frequently

Hi Abambo,

Yes if the chat was available... it's always close, I'll try to call the assistance by phone.

Thanks for your advice. I could ask them for credits.

Francesco

Abambo

Community Expert

I don't know about Italian support, but support in languages other than English is normally limited to office hours. If you switch your language to English (bottom of the admin console), you will get English support on the chat. 😉

ABAMBO | Hard- and Software Engineer | Photographer

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