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francescoroto
francescoroto
Participating Frequently
February 1, 2024
Answered

Adobe Stock License History transfer to another VIP

  • February 1, 2024
  • 2 replies
  • 626 views

Hello, 

 

Due to a manager account issue on renewal license, I had to switch to another contract but I'm losing all my license history on adobe stock.

 

License that I paid.... I transfered the cloud assets to the new and how you can see in the attachment there's the license.... But if I try to download again that image ID from Stock I can't....

 

In the attachment you can see my previous VIP details

 

It's not accetable to lose this amount of stock that I already paid!

 

Best

Francesco

 

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

    This topic has been closed for replies.
    Correct answer Abambo

    Contact customer care via the admin console. They should be able to help you. 

    2 replies

    G
    German_Expert
    Participating Frequently
    March 12, 2024

    Hey francescoroto!

    The licenses are linked to the account for legal reasons. This means that you can use purchased images because you have already purchased the license and own the license, but downloading the old images on a new account will not work because the new account has no rights to the images. 

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    March 12, 2024

    @German_Expert,

     

    You err in that sense that the licences belong to the entity, independent of the account that licenced the stuff. It is here a simple administrative action to be done and no legal transfer of licences.

    ABAMBO | Hard- and Software Engineer | Photographer
    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    March 12, 2024

    Contact customer care via the admin console. They should be able to help you. 

    ABAMBO | Hard- and Software Engineer | Photographer
    F
    Francesco Stefanini
    Known Participant
    March 12, 2024

    Thanks Abambo,

     

    I got support and I solved this issue.

     

    Best,

    Francesco

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    March 12, 2024
    quote

    Thanks Abambo,

     

    I got support and I solved this issue.

     

    Best,

    Francesco


    By @Francesco Stefanini

    You are confusing the community. You are @francescoroto and @Francesco Stefanini !

     

    But it's great that the issue has been solved.

    ABAMBO | Hard- and Software Engineer | Photographer
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