Adobe Stock License Terms for a specific use case

Forum|Forum|2 months ago
April 27, 2026
3 replies
65 views

Hi,

I wanted to clarify the necessary license for a specific use case. I need a legally valid answer from an Adobe rep - not a community answer. I tried the email [e-mail removed] which is referenced on the license terms page https://stock.adobe.com/license-terms for further questions to experts but I get an error message that the email address doesn’t exist.

Can anyone please give me an alternative email address which works and answers specific questions.

Best regards!

Nancy OShea

Community Expert

Adobe doesn’t conduct business over private email which is not secure.
Adobe won’t get involved in legal matters. They are not your legal advisor.
All matters related to Adobe Stock licenses are described at the link below in straightforward language.
https://stock.adobe.com/license-terms
If there’s something you don’t understand, consult an attorney who is experienced in digital property law to explain it to you.

Nancy O'Shea— Product User & Community Expert

U

UfgPrAuthor

Inspiring

For me (the artist) the terms are in my favour. The other side (the stock customer) wants to first have a definitive answer from Adobe. But I think they won’t be able to get any answer from Adobe. I have a lawyer, whom I didn’t yet bring into this case. I have given the other side a one month deadline to get an answer from Adobe, but they have doctored the question so that they might get an answer in their favour. Thus I wanted to also clarify with Adobe with the right facts. When the deadline is over I will hand over to my lawyer.

Jill_C

Community Expert

Scroll down to the bottom of the Adobe Stock Help pages and click on Contact Us to open up a chat session. If you don’t get a sequel a seer from the chat bot type “agent” to be connected with a real person.

https://helpx.adobe.com/support/stock.html

However, I’ve heard numerous times here in the Community forum, that Adobe rarely answers any question regarding license issues - they refer you back to the License Agreement.

Jill C., Forum Volunteer

yamato713108855

Community Expert

If your question is a frequently asked one, you can contact support for an answer.

However, if your application is too specialized, you may be advised to consult with a lawyer.

U

UfgPrAuthor

Inspiring

It’s a quite specific question on a disputed use. So it would be good to hear Adobes take on its own terms before a lawyer takes it up from there. In my personal opinion it is clear but the other side doesn’t want to admit it is violating the terms. It would be nice from Adobe, if the published email addresses would be existing :-)

Abambo

Community Expert

If you are an artist and someone is misusing your property, you should check this:

ABAMBO | Hard- and Software Engineer | Photographer

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