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Participant
November 28, 2022
Question

Adobe Stock Licenses are gone

  • November 28, 2022
  • 3 replies
  • 229 views

Hi, I have third time the same issue: after monthly renewal subscription plan my licenses are gone (there is no way I've used 350 licenses in one day). 

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3 replies

WendellaBee
Adobe Employee
Adobe Employee
November 29, 2022

No but it is possible that you licensed 350 items over the course of the month. Please review your license history, you can access it from the profile menu. Your subscription will renew on the third of December.

Abambo
Community Expert
Community Expert
November 28, 2022

I suppose, you see in your licensing history, what you used up. You will, however, to solve this, have to contact Adobe customer care, who can check this and react accordingly. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
Community Expert
November 28, 2022

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