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Nico Liosis
Participant
January 20, 2022
Question

Adobe Stock licenses not transferring into the library within any Adobe programs

  • January 20, 2022
  • 1 reply
  • 946 views
Hello, I recently bought a 2021 Macbook Pro which is running OS Monterey 12.1 and I downloaded and installed Adobe Creative Cloud. I used the CC app to download and install Lightroom, Photoshop, Illustrator, and InDesign. When I use any of these programs and want to access my Adobe Stock Library, all of my assets appear in the Library window, but do not have the licenses I purchased with them. I have looked into my web based Adobe Stock account, and they all appear there WITH the licenses intact. Why are the licenses not appearing in the programs?  This is especially frustrating when I need to go back into a document and all of my assets are now unlicensed. This is forcing me to download the actual file to my desktop and relink the images within my documents to that downloaded file.  My workflow is completely interupted having to deal with this. 
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1 reply

Adobe Employee
January 21, 2022

Hi Nico,

We would like to investigate this problem and if you could share logs from both your machine, this would be very helpful. Here is a link to Adobe Log Collector Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
You'll get a zip file generated, could you please send the name of it?
It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
This might help us to understand the root cause of the problem.

Thank you,

CCLibraries Team

Nico Liosis
Participant
January 21, 2022
Here is the only file that was generated.
AdobeLogs_20220121_093850_777-mac-GS.zxp



--
*Nico Liosis*
Marketing Director Olde Town Office
*RE/MAX ALLIANCE OLDE TOWN ARVADA*
303-359-1433 *direct*
Adobe Employee
January 21, 2022

Thanks!