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TheWebMachine
Participant
August 3, 2021
Answered

Adobe stock missing assets

My debit order failed to go off last month and this month but was immediately rectified the next day. What I have noticed is that I have not been allocated assets. If I am correct I am missing 40 assets. Who do I contact about billing queries?

 

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Abambo
AbamboCorrect answer
Community Expert
August 3, 2021

You should contact customer care on the subject. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
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Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
August 3, 2021

You should contact customer care on the subject. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

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ABAMBO | Hard- and Software Engineer | Photographer
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