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toddm59903800
toddm59903800
Participant
Feb 13, 2019 1:41 PM UTC
Answered

Adobe stock page unresponsive cannot download images

When I open a library selecting and downloading images becomes sluggish then an error "adobe stock page unresponsive" appears. I have cleared my cache, history, restarted chrome.

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    WendellaBee
    WendellaBeeCorrect answer
    Inspiring
    Feb 13, 2019 7:05 PM UTC

    Hi T.M.,

    I apologize for the difficulty you are having. We are aware of the issue and working on the solution. You have discovered the workaround. I'll update this thread once we have a fix available and we do appreciate your patience with this issue.

    EBQ

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    4 replies

    toddm59903800
    toddm59903800Author
    Participant
    Feb 13, 2019 2:15 PM UTC

    It only does this on a library that has a large number of photos added to it. 200+. My other libraries work fine. It is not a connection problem as I've experienced in multiple locations. The only fix I've found is make new a library.

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Feb 13, 2019 2:20 PM UTC

    Yes, there is a known problem with libraries with more than 100 elements.

    See here: Re: Issues with Libraries Loading in Stock

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    ABAMBO | Hard- and Software Engineer | Photographer
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Feb 13, 2019 2:11 PM UTC

    Downloading or uploading?

    What you could try:

    • use a different browser
    • disable temporarily all add-ons.
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    ABAMBO | Hard- and Software Engineer | Photographer
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