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Nanaof6
Nanaof6
Participant
Mar 14, 2019 12:37 AM UTC
Answered

Adobe Stock Photo

I downloaded a couple of vector illustration, and it downloaded as thumbnails. Not sure why this happened but my credits are now used on something I can't use.

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Sheena Kaul
Sheena KaulCorrect answer
Legend
Mar 15, 2019 12:08 PM UTC

Illustrator


Hi Michelle,

We got the files checked from the concerned team and there seems to be no issue with the file however, we agree that the file is small size but they can be resized easily in Illustrator.

If you're not able to do so let me know, we can email you the resized file.

Regards,

Sheena

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7 replies

Sheena Kaul
Sheena Kaul
Legend
Mar 14, 2019 7:17 AM UTC

Hi Michelle,

That's strange. Can you help me with the file IDs of the vector illustrations that you're mentioning so that we can test them and assist you better?

Regards,

Sheena

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Nanaof6
Nanaof6Author
Participant
Mar 14, 2019 2:45 PM UTC

140515126

136920798

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twaritar3263062
twaritar3263062
Participating Frequently
Mar 14, 2019 4:03 PM UTC

Michelle,

Let me get this file checked from the concerned team. I will update this thread once I hear from them. Appreciate your patience.

Regards,

Twarita

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