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joanas80323918
Participant
Mar 5, 2020 5:42 PM UTC
Answered

Adobe Stock Photo

Hi there!

I made a mistake, I would register Adobe Stock Photo for a month, but I registered an annual account. So, now I need to cancel the account and I need to pay a big amount for cancelling in advance. I wanted to contact the adobe team to find out if there is any way to cancel without this "fine". Where could I contact Adobe team? I already tried a phone number which is not working and the facetime without success. Anyone could help me? Kind Regards!

Joana Santos

 

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    Nancy OShea
    Nancy OSheaCorrect answer
    Community Expert
    Mar 5, 2020 8:56 PM UTC

    How long ago did you join Adobe Stock?

    You can cancel in the first 14 days without penalty.  See links below.

     

    Nancy O'Shea— Product User & Community Expert

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    Mar 5, 2020 8:56 PM UTC

    How long ago did you join Adobe Stock?

    You can cancel in the first 14 days without penalty.  See links below.

     

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    Nancy O'Shea— Product User & Community Expert
    Peru Bob
    Community Expert
    Community Expert
    Mar 5, 2020 5:48 PM UTC

    You will need to go to Adobe Customer Service for that:

    https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

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