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schroejj
Participating Frequently
August 23, 2025
Question

Adobe Stock Photos Problem

  • August 23, 2025
  • 1 reply
  • 262 views

I have downloaded a free video from Adobe Stock and it plays fine as the file that was downloaded but Premiere Pro refuses to export my video I create using this particular video.

I cannot find anywhere to inform Adobe, and the more I look it seems there is no customer support at all.

Anyone else have this issue with some Adobe Stock Videos?

This problem is specifically with AdobeStock_332160297

 

I know it's a free video, but if the free ones don't work, why would I ever pay for one, espeically knowing there is no one to escalate too if it fails to work properly?

 

Please help.

1 reply

daniellei4510
Community Expert
daniellei4510Community Expert
Community Expert
August 23, 2025

I did get an error message (something about an issue referring to frame 392 and 393), but it did export successfully. I exported within Premiere. I don't have Media Encoder on my laptop, so maybe you had the problem there?

 

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
S
schroejjAuthor
Participating Frequently
August 25, 2025

Yes, that is the error I got, although I didn't look at exactly what frame it referred to.

I went ahead and tried to export using Premiere Pro directly instead of using Media Encoder and it gave me the same error but completed it anyway. Not sure why Premiere Pro would do this and Encoder would not. Isn't Encoder supposed to be a better system for this?

Thnx for your input, though.  Appreciated.

daniellei4510
Community Expert
daniellei4510Community Expert
Community Expert
August 25, 2025

You're welcome. I don't edit a lot of video, but I do prefer the encoder as well. But since I don't mess around too much with all its settings, it probably does the same thing as the internal encoder.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
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