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Kaan33333510zsau
Participant
November 2, 2023
Answered

Adobe Stock Plan

  • November 2, 2023
  • 2 replies
  • 883 views

I initially purchased Adobe Stock as a trial plan and continued my membership the next month. I did not choose a plan in Adobe Stock in any way. I have a Creavetive Cloud account and I already purchased my plan there annually. I just want to cancel my Adobe Stock membership. Can someone tell me how I can do it

    This topic has been closed for replies.
    Correct answer Jill_C

    Type "agent" in the chat box to reach a real, live person.

    2 replies

    E
    Adobe Employee
    EvilBug1
    Adobe Employee
    November 3, 2023

    Hello  @Kaan33333510zsau and @hakan2777243119ps ,

    Please contact customer care for cancelation, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

      K
      Kaan33333510zsauAuthor
      Participant
      November 4, 2023

      Hello @EvilBug1 
      I tried to contact the customer representative for cancellation, but I cannot reach them. If I proceed with live support, I will immediately explain my problem and end it, but the bot in the customer representative does not help.

      Jill_C
      Community Expert
      Jill_CCommunity ExpertCorrect answer
      Community Expert
      November 4, 2023

      Type "agent" in the chat box to reach a real, live person.

      Jill C., Forum Volunteer
        H
        hakan2777243119ps
        Participant
        November 2, 2023

        I have that same problem. I have a Creative Cloud account, but I am not subscribed to Adobe stock. Or I'm not aware that I'm a member. I don't use this app, but it charges me every month. Why do I have to pay for a plan I don't use? I'm going to cancel the plan, it's asking for money again. I request that this issue be resolved urgently.

        Jill_C
        Community Expert
        Jill_CCommunity Expert
        Community Expert
        November 2, 2023

        If you are trying to cancel and getting quoted a cancellation charge you obviously DO have a stock subscription that you've been billed for regularly. It's not an App. It's an online subscription service for which you opted in, whether you recall intentionally doing so or not...

        Jill C., Forum Volunteer
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