Buenas tardes,
Estamos suscritos a un plan en el que tenemos derecho a descargar 10 fotografías mensualmente, hasta ahora hemos estado descargando esas fotografías sin problema, desde este mes al hacerlo nos aparece una ventana que nos pide un pago o suscripción a un plan. Podrían decirnos a qué es debido?
Gracias
Hi Eva,
Sorry to hear that you are facing issues with Adobe Stock services.
I have checked your account details under the Adobe ID shared in the forums and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 22nd of September, 2018. The subscription has already been cancelled and that is the reason when you try to download any asset from Adobe Stock, it shows you a prompt as subscribe to a plan.
In order to license new assets, please subscribe to a new plan from our plans page: Adobe Stock pricing and membership plan | Adobe Stock
Feel free to update this thread in case of any additional questions.
Regards,
Twarita
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