Adobe stock plan got activated without me asking for it

Question

I am paying Adobe stock since january but I never asked to get it activated, I just wanted Lightroom plan at the time but now I found out that I am paying 36 euros per month. How can I cancel it without paying the whole annual plan? It's ridiculous, I feel scammed!

Abambo · Accepted Answer

I know that I should have looked better into it, however I suppose that what I was subscribing was just a lightroom package. And apparenly also other adobe users have had the same issue when subscribing, as I can see by the suggested conversations.

Thanks for helping me

By @Carlo28943770xsdo

I can see, why people tick that check mark!

And I know that other Adobe users have the same issues. But that changes nothing to the fact that you have signed up for a stock subscription. And you did not read the terms and conditions.

Normally, however, the customer service acts sensibly here and does not try to alienate customers if the stock offer has not been used up.

Moreover, I have now checked the customer dialogue on the website again and found that Adobe has changed the dialogue a bit, and it is more obvious to the customer that you are buying a service.

For your information, I have a third lesson for you, one that I too have learned the hard way to follow: Check your credit card accounts daily or at least weekly or at the very least monthly for unexpected charges. I get a message, when my cards get charged in real time. So, any message of an unexpected charge, I have the opportunity to check that.

One additional tip: if you are located in Europe and your main language is not English, Adobe offers for many languages support in a local language. That support is, however, only reachable during office hours.

You're welcome.

Abambo · Answer

Well, when you took your Lightroom plan, you added the 10 images/month 30-days free stock trial and did not cancel in time.

This will get you to learn 2 essential lessons:

Never tick something, when it says, “add for free”, if you have not read the conditions for this. If it is for free free, there is no need to add a tick mark. Often, there are legal reasons to add such a tick mark (free newsletters via e-mail, for example), but every so often it is only a limited time free offer converting to a paid annual subscription, if not cancelled in time.
Never ignore the terms and conditions that you got sent by e-mail when you took the subscription. I always look into those (and those published on a website) to check the privacy terms and the conditions to cancel my subscription/order.

To get you out of your ordeal, I suggest contacting Adobe customer care and see what Adobe is willing to do for you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.

If in doubt, ask the forum.

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