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Adobe Stock purchase will not open in Ai CS6 (16.0.3)

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I purchased #94042439 and am getting a message stating "Can't open the illustration. The illustration contains an illegal operand. {eps_metadata_stream}"

Please advise.

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Sheena KaulCorrect answer

Legend

Hi Ricky,

Just an update: We've the original file ID 94042439 fixed from the backend and now it seems to be working fine.

Regards,

Sheena

Sheena KaulCorrect answer

Legend

Hi Ricky,

Just an update: We've the original file ID 94042439 fixed from the backend and now it seems to be working fine.

Regards,

Sheena

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Sheena Kaul

Legend

Hi Ricky,

We've confirmed from the team that there is an issue opening the file in Illustrator.

Therefore I've added a license in your account to use for a different image.

Let me know if that helps!

Regards,

Sheena

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Sheena Kaul

Legend

Hi Ricky,

I tried to open the file in Illustrator CC and it did give me the same error.

Let me get the file checked from the team and update you.

In the meanwhile, please try the suggestion as given by Brad.

Regards,

Sheena

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Brad Lawryk

Legend

Strange it opens just fine for me.

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Brad Lawryk

Legend

Opens just fine in Illustrator CC. My guess is it contains features that were not available in CS6. Try installing the Illustrator CC trial and see if you can open it.

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