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R
rickyr83648118
Participant
April 9, 2018
Answered

Adobe Stock purchase will not open in Ai CS6 (16.0.3)

  • April 9, 2018
  • 4 replies
  • 348 views

I purchased #94042439 and am getting a message stating "Can't open the illustration. The illustration contains an illegal operand. {eps_metadata_stream}"

Please advise.

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Ricky,

    Just an update: We've the original file ID 94042439  fixed from the backend and now it seems to be working fine.

    Regards,

    Sheena

    4 replies

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    April 12, 2018

    Hi Ricky,

    Just an update: We've the original file ID 94042439  fixed from the backend and now it seems to be working fine.

    Regards,

    Sheena

    Sheena Kaul
    Sheena Kaul
    Legend
    April 10, 2018

    Hi Ricky,

    We've confirmed from the team that there is an issue opening the file in Illustrator.

    Therefore I've added a license in your account to use for a different image.

    Let me know if that helps!

    Regards,

    Sheena

    Sheena Kaul
    Sheena Kaul
    Legend
    April 9, 2018

    Hi Ricky,

    I tried to open the file in Illustrator CC and it did give me the same error.

    Let me get the file checked from the team and update you.

    In the meanwhile, please try the suggestion as given by Brad.

    Regards,

    Sheena

    Brad Lawryk
    Brad Lawryk
    Legend
    April 9, 2018

    Strange it opens just fine for me.

    Brad Lawryk
    Brad Lawryk
    Legend
    April 9, 2018

    Opens just fine in Illustrator CC. My guess is it contains features that were not available in CS6. Try installing the Illustrator CC trial and see if you can open it.

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