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Question

Adobe Stock Refund

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I licensed 2 images https://stock.adobe.com/images/welcome-to-fabulous-las-vegas-nevada-sign-illustration-with-palm-trees-and-desert-landscape-background/1950781746 and https://stock.adobe.com/images/welcome-to-fabulous-las-vegas-nevada-sign-graphic/1957868366 both of which are just image traced from another file or an Ai render. These are not great quality, and I’d like to get my credits back. How do I do that?

D

defaulteal5jgy1lb1n

Participant

Adobe Stock has zero quality control now it’s making it unusable because you can’t see how bad the quality is until you download it! I switch off the AI generation option too!

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Y

YortNotsewAuthor

Participant

@Nancy OShea Unfortuantely I do not see a chat icon on the https://account.adobe.com/ page.

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Nancy OShea

Community Expert

Adobe changed their online account page again.

Try this link:

https://account.adobe.com/support

Click the chat icon on the right hand side.

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Nancy O'Shea— Product User & Community Expert

C

Contributor1

Community Manager

Hello @YortNotsew, I've sent the details of your report to be reviewed internally. Thank you for the report and sorry for the problem with the asset.

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Y

YortNotsewAuthor

Participant

Thank you!

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Nancy OShea

Community Expert

@Contributor1,

Please review these assets.

@YortNotsew,

Sorry for your frustration. Contact Adobe Customer Support.

https://account.adobe.com/

Click the online chat icon and ask for an AGENT.

What to say in Chat:

I licensed 2 bad Stock Assets ID #xxxxxxx and #xxxxxxx
They are both unusable for this reason…
I would like a credit refund for both assets.

Hope that helps.

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Nancy O'Shea— Product User & Community Expert

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