Adobe Stock scam

Forum|Forum|2 years ago
May 10, 2023
3 replies
420 views

Good everyone, I am trying to contact Adobe because on March 9th I started a 30 day free trial for iStock. After about 15-20 days I cancelled it so that I would not be charged for the next month.

Today May 10th I just saw that yesterday I was charged 36,29€ and on April 9th another 36,29€! In addition I have income and collections of -1€ from iStock. I do not know if I have been scammed or hacked, but I demand the money back or I will resort to legal proceedings because I never contracted such a service and I canceled it in due time.

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L

Liza5C0C

Participating Frequently

Hello Adrian,

I am sorry your cancellation wasn't completed as you had expected. Adobe will always send a confirmation email when customers cancel their subscriptions.

After reviewing your account, I can confirm that the subscription is currently canceled, and we received your cancellation request on 05/10/23. Additionally, it appears that you haven't licensed any assets in the past few billing cycles.

Please contact customer care, https://helpx.adobe.com/contact.html and explain that you have not used any of the paid quota of your subscription.