Adobe Stock Scam - Do not sign up for free trial it will cost you dearly!!!!
If you are thinking of trying out the 30 day free trial with Adobe Stock through Illustrator or Photoshop please read this before you spend far more money than you plan for.
I subscribe to Creative Cloud, yearly paid in advance and I have been happy with the software although I still don't like not owning the software.
I got married in October this year and decided to design my own invites etc. and needed some editable Illustrator files I could edit as I am not a professional graphic designer. I clicked on the link in Illustrator and found the images I liked. I then got married and completely forgot about the Adobe Stock subscription until I noticed £23 a month coming out of my Paypal account. By the time I had checked what it was, they had taken two payments totalling £46.00. I thought it was my fault for not cancelling and C'est la vie (That's life) I would go online a cancel it immediately so as not to incur any additional costs. Which is what I did, I had though already paid for 20 images so I went through the database finding any images or files that I might possible use in the future to at least get some value for money. I still have 9 left as I could only find 11 I might use!!!!
I decided to cancel my subscription immediately as I did not want to have another £23 leave my account even though I was warned there would be a £107 cancelation charge. I thought I could end up with £107 + £23 if I did not cancel immediately and as I really have no use for 120 images a year seemed like the best thing to do. I also made the mistake that Adobe was a reasonable and ethical company and when I called them I would be able to get them to either not take or refund the £107.
I could not have been more mistaken, they promised a 48 hours resolution and after 5 days just sent me an email saying that as I had cancelled the £107 charge could not be refunded. I have twice since called them asking to find a solution. All they quote is I agreed to the yearly subscription as part of the free trial.
Yes I did, but not knowingly. I would not have paid £276 for the 3 images I required which is what I would have had to agreed to. Clearly as I subscribe yearly to Creative Cloud for the best price I would not waste that much money on images I don't need.
Paypal is also not interested in getting involved.
So, I have had no alternative but to take my own little action I will no longer be using Paypal. I will cancel my Creative Cloud Subscription as soon as it comes to renewal. As I pay one year in advance it would be self-defeating to cancel it early.
The irony is for the sake of £107 cancelation charge I will never subscribe to Creative Cloud again so they will lose over £5000 over the next 10 years. And would you believe I can only stop my Creative Cloud auto renewing once it has expired. Meaning they are hoping I will forget to cancel next November 2017 and they can get another year’s subscription out of it!
This company enjoys scamming its loyal customers and the world should know it.
Message was edited by: Jason Hewitt Update Jan 2017. Thank you Adobe for finally listening and resolving my issues. I would still strongly recommend you read what your signing up for before you enter into the free trial though.
