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haneadino
Inspiring
January 19, 2023
Answered

Adobe Stock send me bill??

  • January 19, 2023
  • 3 replies
  • 536 views

I pay a lot per month for my Adobe Create Cloud license. From time to time I'm on Adobe Stock, - and have downloaded some images. And there has been through my Adobe Create Cloud license (I always log in). But now I got a bill for a picture I downloaded?? Why?

Then I don't want to be inside Adobe Stock. I pay a lot of money for the whole package at Adobe Create Cloud every month - so I don't understand this.
I also pay a monthly fee to be on https://elements.envato.com and also have a license on Canva, - and I can download everything from Elements Envato and also everything from Canva without having to get an extra bill. So why is this happening??

Thank you so much for answering me!

This topic has been closed for replies.
Correct answer Abambo

Adobe Stock is not included in Adobe Creative Cloud All App. And you seem to have taken a subscription and forgot to cancel the trial subscription in time.

 

The 90 Euros is the early termination fee for your subscription. It's half of the remaining due. 

3 replies

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
January 20, 2023

Adobe Stock is not included in Adobe Creative Cloud All App. And you seem to have taken a subscription and forgot to cancel the trial subscription in time.

 

The 90 Euros is the early termination fee for your subscription. It's half of the remaining due. 

ABAMBO | Hard- and Software Engineer | Photographer
    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    January 19, 2023

    Creative Cloud license does not include Adobe Stock assets. A separate subscription is required for stock

    Jill C., Forum Volunteer
    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    January 19, 2023

    Please visit https://account.adobe.com to manage your Adobe Stock subscription. If you require addtional assistance please contact customer care. You can find the info for customer care by searching this forum as it is posted here frequently.

    H
    haneadinoAuthor
    Inspiring
    January 20, 2023

    thank you! I have been sick, - so I don't know what has happened.   - But do you have an e-mail address? 

    I can see, that if I cancel now, - it says that I have to pay about 90 Euro???

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