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Adobe Stock slow and unresposive

Forum|Forum|9 years ago
September 14, 2016
26 replies
13879 views

I am on an business network and using windows 7 64bit sp-1 fully patched.

Internet Explorer version 11, fully patched.

I can get to all the websites, port 80 and 443 is open.

When I go to "Royalty free images, photos, and graphics | Adobe Stock" with out logging into my Adobe account the images appear quickly and the internet explore responds well.

But when I login to my adobe account it is very slow, unresponsive and will give me the message "ADOBE.COM IS NOT RESPONDING DO TO A LONG-RUNNING SCRIPT." and sometimes log me out.

I have checked this on two different computers on the network, same loads, and they do the same thing.

What could be causing this or how can I correct it?

This topic has been closed for replies.

Correct answer WendellaBee

I am also having problems with this same issue...slow loading pages...not just the search but just after I log on, too. I have cleared my cache. This has been going on about two weeks. Before then, the pages loaded quickly.

Hi Patti,

I'm sorry for this inconvenience. I'll raise an issue with our engineering team and I may contact you for additional information.

EBQ

Show previous replies

朋久和74264956

Participant

I am in Tokyo and experiencing the same slow/ unresponsiveness. All I want to do is a quick search and Adobe freezes up...

HELP US ADOBE!

WendellaBee

Adobe Employee

Sending you a P. M.

EBQ

E

elliotagro

Participant

Same here - its painfully slow. I wish I hadn't signed up for a year as there are much better options out there now.

@adobe - Can I cancel mid way through a contract if the stock photo site is unusably slow for my entire team? I have tried different computers / networks browsers - always awful.

WendellaBee

Adobe Employee

Hi EA,

We would really like to find out why you are experiencing this slowness, because we have not been able to duplicate this issue. Please respond to the PM I am sending you. We appreciate your help with this matter.

EBQ

T

troyhammaren

Participant

Same here. I'm going to cancel my subscription if Adobe doesn't fix this soon.

WendellaBee

Adobe Employee

Hi Oliver,

Are you still experiencing a slow response on the Adobe Stock site?

EBQ

pjmwilliams

Participant

I am also having problems with this same issue...slow loading pages...not just the search but just after I log on, too. I have cleared my cache. This has been going on about two weeks. Before then, the pages loaded quickly.

J

Jamesquine

Participant

I agree. I use lots of stock photo sites. Adobe is the worst. Not only is it slow, whoever is tagging doesn't know what they are doing. The searches often yield completely unrelated results. I actually compare the search terms between Adobe and iStock or 123rf and it's night and day. Those other sites know what they are doing. Adobe is likely using the same super slow servers it uses for the cloud, which take so long to sync that I've long ago ceased even attempting to sync the cloud to my Mac. Maybe Google or Apple will buy Adobe. Then we would have something great!

WendellaBee

Adobe Employee

Hi James,

Are you still experiencing issues on the Adobe Stock site? Regarding issues with tagging, please provide feedback here: Adobe Stock Contributors

EBQ

charharvey_99

Participant

*tears of complete frustation* I'm experiencing the same problem with painfully slow loading time (I'm on a 20 MB fibre optic line) and have spoken to others also experiencing the same problem. #Adobe – seriously, this is not acceptable. You need to do something about the slow speed of your site when linked in through cloud. It's so unbearably slow that i simply cannot bear to use it. And then wondering how much business you're loosing because of this. Please help!!