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Farah Alida 5577
Participant
February 13, 2023
Answered

Adobe Stock subscription

  • February 13, 2023
  • 2 replies
  • 317 views

Hi, I would like to upgrade my Adobe Illustrator subscription however could I do an early cancellation for Adobe Stock without paying the high amount of cancelation. Hope of your kind consideration.

Thanks

This topic has been closed for replies.
Correct answer Abambo

Illustrator and stock are different subscriptions. They are not interconnected, so you can upgrade your Illustrator subscription to an all apps without touching stock, and you can upgrade stock without touching Illustrator.

 

But I suspect that you would cancel your stock subscription for exchange of annCreative Cloud all apps subscription. There is no path foreseen to do that. 

 

Check with customer care if they can offer you a solution. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

2 replies

T
Test Screen Name
Legend
February 13, 2023

When I go to look at stock plans there is a choice: Annual commitment ($30 per month, 10 images per month) or Month-to-month ($30 per month, 3 images per month). So to avoid the high cost of cancellation, just take the month-to-month plan, but lose 7 images each month. 

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
February 13, 2023
quote

When I go to look at stock plans there is a choice: Annual commitment ($30 per month, 10 images per month) or Month-to-month ($30 per month, 3 images per month). So to avoid the high cost of cancellation, just take the month-to-month plan, but lose 7 images each month. 


By @Test Screen Name

Not all plans are available in all regions. The 3-assets-per-month plan is not available in my regions (it was formerly, however).

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
February 13, 2023

Illustrator and stock are different subscriptions. They are not interconnected, so you can upgrade your Illustrator subscription to an all apps without touching stock, and you can upgrade stock without touching Illustrator.

 

But I suspect that you would cancel your stock subscription for exchange of annCreative Cloud all apps subscription. There is no path foreseen to do that. 

 

Check with customer care if they can offer you a solution. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
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