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Lord Helvetica Designs
Lord Helvetica Designs
Participant
January 15, 2019
Answered

Adobe Stock Takes Me Directly To Video and it's VERY VERY SLOW!!

  • January 15, 2019
  • 2 replies
  • 376 views

I don't understand why Adobe has decided to take me directly to video (other than they're pushing very hard to sell their videos) every time I want to download an image from the CC program running on my iMac. It's very annoying. Adobe stock is already very very slow, but now it takes like 10 minutes for all those stupid videos to load and I just have to sit and wait for them to load before I can select "image" from the drop-down.

Time is money Adobe, please resolve your dang server issues and stop forcing people to go to your videos first. Most people only need images. Geez!!

Super frustrated client.

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Gary,

    I believe you're having troubles with the functioning of the Adobe Stock website.

    I checked the website and it seems to be working fine. Have you tried to check the website over a different browser? Or maybe try connecting to a different network?

    We've observed that this issue is occurring specifically on Chrome browser which is using the LastPass extension. If that's the similar case at your end, please try disabling that and then check.

    Do share the results or let me know if I've misunderstood you.

    Regards,

    Sheena

    2 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    January 16, 2019

    https://forums.adobe.com/people/Lord+Helvetica+Designs  wrote

    Time is money Adobe, please resolve your dang server issues and stop forcing people to go to your videos first. Most people only need images. Geez!!

    Could you please post the URL where you are guided to?

    This is my landing page and it is super fast:

    Stock photos, royalty-free images, graphics, vectors & videos | Adobe Stock

    Please be sure to select the correct search criteria.

    ABAMBO | Hard- and Software Engineer | Photographer
    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    January 16, 2019

    Hi Gary,

    I believe you're having troubles with the functioning of the Adobe Stock website.

    I checked the website and it seems to be working fine. Have you tried to check the website over a different browser? Or maybe try connecting to a different network?

    We've observed that this issue is occurring specifically on Chrome browser which is using the LastPass extension. If that's the similar case at your end, please try disabling that and then check.

    Do share the results or let me know if I've misunderstood you.

    Regards,

    Sheena

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