Adobe Stock Trial - a real rip-off

Question

I signed up for an Adobe Stock Trial and because I couldn't find out how to cancel the Trial simply, I postponed it more and more (because it's annoying and time consuming) and finally I ended up having an unwanted subscritption that I don't even need. But that's not the worst thing of the whole story! I wanted to cancel the subscription (and I was aware that I might have to pay another month more or so), and was really really shocked to find out that the minimum subscription is for ONE year! I am very very disapointed in Adobe. I do expect such malicious behaviour from little unknow companies, but not from a company such as Adobe. And not only that: If I still want to cancel today, I have to pay a Penalty of CHF 160! I can hardly believe that. Is that really Adobe????? I was a huge fan of the Adobe but now I must say they are real gangsters! Why do they need such behaviour? And I'm sure I'm not the only one who had this bad experience, I'm sure a lot of people have tried out Adobe Stock and couln't find out how to cancel the Trial on time and were surprised about a unwanted one-year-subscription.

Now: if I want to be sure that - in one year - my subscription will not be continued (unwanted AGAIN), I need to cancel now, otherwise I might forgot. If I do cancel today, I have to pay a huge penalty and - what a surprise - will loose the Downloads that I have already paied for. I would be ashamed, really.

Jill_C · Accepted Answer

You are replying to a 6 year old thread. I wonder why people think they don't need to pay for a subscription that they willingly enrolled in, just because they didn't get around to using that subscription. If you subscribed to Time Magazine, for instance, paying in advance for an annual subscription, and after a few months found that you weren't actually reading the magazine every time it arrived, would you demand a refund?

Brad30078984kq9e · Answer

Wow I'm sorry I had such a horrible experience with them. They obviously don't care about the ppl paying for their service. Big companies try to fool the "little ppl" and say there's nothing they can do but they have the ability to cancel the remainder of the trial and credit back the $. They have BILLIONS! Why wouldn't they refund people's $ when they ask? In the long run those same ppl would trust the company more and me more apt to come back and try other trials. This is just sad and pathetic. Shame on u Adobe. I'll never purchase anything from them and I'll make sure my family and everyone I know knows how they treat ppl that simply need a refund ESPECIALLY when they can see that the account was never even used or just used for the trial period. Heartbreaking

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