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samlk001
Participant
October 25, 2022
Answered

Adobe stock trial added without user wanting to add

 

i Adobe,

 
My case number is ADB-26565421-J3R5.
Kindly check the history.
 
I sincerely only signed up for the Photography trail and I am not sure why the Adobe stock was included back then when I signed up for photography.
This is not the correct way to promote Adobe products I must say.
Since I only signed up for the photography trial and I was charged 14.29 for it, I set myself a reminder to cancel the photography trial before it expires.
I got the refund for 14.29 and I thought I had done my job correctly.
But it seems there was another stock component added to my original trial and the way this product works and got added to my subscription is not by user(my) choice and hence I was not aware I need to cancel this separately. 
I only specifically wanted photoshop so i cancelled photoshop so i was under the impression everything is cancelled.
 
This is not really something I use and the reminder email shared below is not in my inbox for whatever reason.
Does Adobe really think I should hold on to this for 10 months and hold the grudge I have been deceived? 
I only signed up for a few days to use only photoshop and i am a beginner in photoshop let alone have any knowledge of the various products you have.
 
I thank you for the immediate remedy to freeze my billing for 3 months but I really dont use this service, i didn't explicitly sign up for this service and i wish it can be cancelled without any charges.
 
I have searched for hours to locate an email to write to you but seems like many have already complained there is no direct contact details located at Adobe.
 
Only automated reponse i got after the call was - 

Your case is now closed. Your closed case details are as follows:

  • Case Number: ADB-26565421-J3R5. 
  • Issue: Subscription Inquiry 
 
which is contradicting to what the person on the phone call said.
 
Thanks,
Lalith.

 

    This topic is closed to new replies. Start a new post to keep the conversation going.
    kglad
    kgladCorrect answer
    Community Expert
    October 25, 2022

    these are user forums.  you need to contact adobe support.

     

    use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

    p.p.s. you can also use twitter to tweet @AdobeCare

    p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    View reply

    5 replies

    WendellaBee
    WendellaBee
    Inspiring
    October 26, 2022

    Apologies for the poor experience you had when working with our customer care team. I've forwarded your issue and case number to one of our care team leads, someone will reach out to you in the next day or so to respond to your concerns.

    Translate
      samlk001Author
      Participant
      November 22, 2022
      Hi,

      I am yet to hear back. Is there a phone number I can call?

      Thanks,
      Lalith.
      Translate
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 22, 2022

      yes, all the methods to contact adobe support were posted in the first response to your message.  here it is again:

       

      use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human

      p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

      p.p.s. you can also use twitter to tweet @AdobeCare

      p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

      Translate
        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        October 26, 2022
        quote

         

        I sincerely only signed up for the Photography trail and I am not sure why the Adobe stock was included back then when I signed up for photography.

        By @samlk001

        You did tick the "Add Adobe stock" button when signing up. It's small, it's easy, and it's tempting. You got, however, an e-mail with all items that you signed up for, the cost and what to do to avoid being charged.

         

        If you go to https://account.adobe.com/plans you will see that you still have that stock plan. You should have seen it, when you cancelled your Photoshop plan.

         

        As for the rest, do as @kglad said.

        Translate
        ABAMBO | Hard- and Software Engineer | Photographer
        kglad
        Community Expert
        kgladCommunity ExpertCorrect answer
        Community Expert
        October 25, 2022

        these are user forums.  you need to contact adobe support.

         

        use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
        in the chat field (lower right), type AGENT
        be patient, it can take quite a while to reach a human

        p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

        p.p.s. you can also use twitter to tweet @AdobeCare

        p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

        Translate
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