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J
José Luis2508180404eb
Participant
June 30, 2022
Question

Adobe Stock trial COBRO INDEBIDO

  • June 30, 2022
  • 1 reply
  • 156 views

buenas tardes

cancelé mi suscripción de adobe Stock trial, pero aún asi se han cobrado dos cuotas
y ahora no puedo dar de baja a la suscripción porque hay un problema con mi tarjeta (tuve que bloquear mi tarjeta) ya que a pesar que anule la Suscprición de adobe stock trial lo han tomado como pago recurrente..

deseo la devolución de mi dinero..

This topic has been closed for replies.

1 reply

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
June 30, 2022

If you cancelled your subscription you would have received a message confirming your cancellation. If you instead manipulated your payment method so that you would no longer be charged, that is not a cancellation and your account is past due. If you change your email address so you no longer receive emails that isn't a cancellation either.

J
José Luis2508180404ebAuthor
Participant
July 9, 2022

I no longer have access to my account where I received the email confirming the cancellation, can you resend that confirmation to another email?

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