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J
julieparys
Participant
January 28, 2019
Answered

Adobe Stock unresponsive

  • January 28, 2019
  • 2 replies
  • 571 views

Hi there Can anyone help I am having terrible trouble with adobe stock, in Chrome, Firefox, IE. Cleared cache several times even tried this fix Delete CRL and OCSP Cache Delete CRL and OCSP Cache  Sadly nothing seems to fix this, tried support but they didn't seem to understand the issue. I ve been forced to use other libraries as the adobe site is so unresponsive ....I like adobe stock ! Can anyone help please as to what the issue may be?

This topic has been closed for replies.
Correct answer WendellaBee

Hi J. P.,

Without additional information about the problem you are experiencing we cannot assist you further.

EBQ

2 replies

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
January 28, 2019

Hi J. P.,

Could you provide us with some additional information please? Can you please sign out of Adobe Stock, clear your browser history and then restart your browser and sign in again? If this does not fix the issue then let us know. Also if you can provide the steps that you are taking prior to the site not responding that can help us troubleshoot.

EBQ

J
julieparysAuthor
Participant
January 29, 2019

Yes tried all above, I have tried clearing cache (again!) login and log out, turning PC off and on, disabling Chrome extensions and still same issue. Particularly with libraries . My PC is running perfectly fine and can access all other sites no problem. I m being forced to use shutterstock but want to access adobe stock ... especially libraries. Can you help asap as really holding me up now with work.

To add insult to injury adobecustomercare@adobe.com just deleted my email without being read!!

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
January 29, 2019

Hi J. P.,

Without additional information about the problem you are experiencing we cannot assist you further.

EBQ

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 28, 2019

Did you also try to use Adobe stock with all extensions disabled on your browser?

ABAMBO | Hard- and Software Engineer | Photographer
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