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sschrantz1
Participant
June 9, 2026
Question

Adobe Stock Vector File Missing Linked File

  • June 9, 2026
  • 2 replies
  • 22 views

I'd like to report an Adobe Stock files that is misleading/incorrect. I just licensed this file and downloaded the vector version of it, but the file is empty and produces an error that a linked file is missing:
 
https://stock.adobe.com/images/broken-porcelain-teacup-with-floral-pattern-vector-illustration/1975787618?prev_url=detail

Could not find the linked file
"Whisk_18a7d20e551cdb28d364c512681ce628dr_traced.ai". Choose
Replace to select another file or Ignore to leave the link unchanged.

Thank you

    2 replies

    Community Manager
    June 10, 2026

    Hello ​@sschrantz1, I've sent the details of your report to be reviewed internally. Thank you for the report and sorry for the problem with the asset.

     

    For a refund/credit return please reach out to our customer care team below:
     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

    yamato713108855
    Community Expert
    Community Expert
    June 9, 2026

    @Contributor1 

    Please check it.