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sschrantz1
Participant
June 9, 2026
Question

Adobe Stock Vector File Missing Linked File

  • June 9, 2026
  • 3 replies
  • 37 views

I'd like to report an Adobe Stock files that is misleading/incorrect. I just licensed this file and downloaded the vector version of it, but the file is empty and produces an error that a linked file is missing:
 
https://stock.adobe.com/images/broken-porcelain-teacup-with-floral-pattern-vector-illustration/1975787618?prev_url=detail

Could not find the linked file
"Whisk_18a7d20e551cdb28d364c512681ce628dr_traced.ai". Choose
Replace to select another file or Ignore to leave the link unchanged.

Thank you

    3 replies

    Participant
    July 9, 2026

    Hello,

    I’ve come here to report the same issue with another file. Same pop up appears as you have described after we have licenced the file and attempted to open.

    Minimalist line art business and lifestyle icons, hand drawn doodle people working and cooking, blue ink sketch vector set for web design Stock Vector | Adobe Stock

    #2071783136

     

    @Contributor1 if you would kindly investigate this, one, too?  We were going to use this right away. Would prefer if it could just be fixed rather than refund/credit - that would be amazing. We were really excited to find this vector and use it for something. 


    Thank you, 

    Community Manager
    July 10, 2026

    Hello ​@Columbia22324052az90, sorry but the asset will need to be reviewed internally and likely taken down. Hopefully a working asset will be uploaded in the future by this contributor. I've sent the details of your report to be reviewed internally. Thank you for the report and sorry for the problem with the asset.

     

    For a refund/credit return please reach out to our customer care team below:
     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

    Community Manager
    June 10, 2026

    Hello ​@sschrantz1, I've sent the details of your report to be reviewed internally. Thank you for the report and sorry for the problem with the asset.

     

    For a refund/credit return please reach out to our customer care team below:
     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

    yamato713108855
    Community Expert
    Community Expert
    June 9, 2026

    @Contributor1 

    Please check it.