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luloush
luloush
Participant
Dec 25, 2018 5:06 PM UTC
Answered

Adobe Stock Website Not Responding

Hi,

I have attempted many times over the past several days to search for images on Adobe Stock and when the page loads, first I see some images and everything seems normal. However, after about 30 seconds of loading time, my MacBook says that the page is not responding. I'm presented with the option to wait until it loads, and if I click that, my MacBook goes bonkers. All fans turn on and my poor laptop sounds like it took a Katana to its gut.

PLEASE HELP

P.S.

I'm using a Chrome browser on my Mid 2014 MacBook Pro

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WendellaBee
WendellaBeeCorrect answer
Inspiring
Jan 23, 2019 5:33 PM UTC

Hello,

We've pushed a fix for this issue to production, please sign out of the Adobe Stock website, clear your browser history and sign back into the site. Let us know if you experience any issues.

EBQ

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22 replies

ME5D90
Participant
Jan 27, 2021 12:26 AM UTC

Site is not responding...site is not responding

and then it loads and tries to reload.  I have changed 

nothing in my browsers in any of my computers and 

I am unable to purchase or check for images in my account

because there are only about 36 images from each folder that

show on my web page.  Please fix, Thank you

Translate
    WendellaBee
    WendellaBeeCorrect answer
    Inspiring
    Jan 23, 2019 5:33 PM UTC

    Hello,

    We've pushed a fix for this issue to production, please sign out of the Adobe Stock website, clear your browser history and sign back into the site. Let us know if you experience any issues.

    EBQ

    Translate
    PhillTurner
    PhillTurner
    Participant
    Jan 28, 2019 2:11 PM UTC

    That does not work.

    Its been like this now for a very long time.

    It's very annoying to have to go to the  firefox browser for 1 site!

    Translate
      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      Jan 28, 2019 2:31 PM UTC

      Let's be more precise:

      • are you using LastPass?
      • does it work with LastPass disabled?
      • does it work with all add-ons disabled?
      Translate
      ABAMBO | Hard- and Software Engineer | Photographer
      nicalorber
      nicalorber
      Participant
      Jan 17, 2019 4:49 AM UTC

      I'm having the same issue. Chrome / Macbook Pro  / Mac OS 10.13.6


      When I use Chrome it hangs up and searches don't load. I tried it on Firefox and it kept telling me that my LastPass extension was slowing down the site. When I hit "disable for this page" it worked fine.

      I tried to disable the the LastPass extension in Chrome. The search results loaded finally, but the overlay which allows you to download or access an image took about 5 seconds to load for each image.

      This is making using the site pretty hard.

      Translate
      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      Jan 17, 2019 7:03 AM UTC

      As the Queen said, she’s hunting bugs currently... There was some time that passed before the blocking constellation was identifyed. You need to be patient.

      Translate
      ABAMBO | Hard- and Software Engineer | Photographer
        gxzechhhhh
        Participant
        Jan 7, 2019 10:39 PM UTC

        I got it to work on the Edge browser. Still won't work on Chrome with or without Lastpass

        Translate
        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        Jan 7, 2019 10:43 PM UTC

        Works for me on chrome and Windows 7. I will test on a Windows 10 system too.

        Translate
        ABAMBO | Hard- and Software Engineer | Photographer
        WendellaBee
        WendellaBee
        Inspiring
        Jan 5, 2019 12:18 AM UTC

        Hi L.S.,

        I apologize for the issue you are experiencing. Many customers are reporting issues while using the LastPass browser extension on Chrome or Firefox. Can you tell me if you are using this extension? If so try disabling it after signing into the Adobe Stock website. If this doesn't resolve your issue please let us know and we'll do our best to assist you further.

        EBQ

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          pacemanVB
          pacemanVB
          Participant
          Jan 7, 2019 8:00 PM UTC

          The toggling OFF of the chrome extension did correct the website fidelity issue.  However, doing this resulted in an unwanted image to be licensed and downloaded.

          Translate
          WendellaBee
          WendellaBee
          Inspiring
          Jan 7, 2019 8:33 PM UTC

          Hi M.P.,

          Please send me the asset ID number and I can see about getting you a replacement license for that.

          EBQ

          Translate
            Abambo
            Community Expert
            AbamboCommunity Expert
            Community Expert
            Dec 25, 2018 5:17 PM UTC

            Could you please try, just for testing, with a different browser.

            You may also disable all extensions and if that works, enable them again one by one to find the potential culprit.

            You may also want to try to work around any blocking network protection system, but again only for testing as network protecting systems are in general very useful. If you are like me, behind a corporate network firewall and proxy, you may also try to use a less managed network environment. Corporate it tends to block all they do not know about.

            Translate
            ABAMBO | Hard- and Software Engineer | Photographer
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