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sh9590
Participant
August 31, 2021
Answered

Adobe Stock - Will I Keep Access to LICENSED Assets Post-Cancellation?

  • August 31, 2021
  • 1 reply
  • 1747 views

As the title says, I want to know whether I will maintain access to my already licensed assets after cancelling my Adobe Stock subscription. 

 

A customer service rep from Adobe told me via chat that I will lose access to the licensed assets as well as any unused credits. 

 

Does anyone here know which is the case? Thanks in advance. 

This topic has been closed for replies.
Correct answer WendellaBee

Hi @sh9590,

Yes, you will retain your licensed assets after your cancellation. I'll pass your feedback to the customer care team.

1 reply

S
sh9590Author
Participant
August 31, 2021

I can't edit my post to add the below... 

 

A customer service rep from Adobe told me via chat that I will lose access to the licensed assets as well as any unused credits. My understanding was that you only lost unused credits if you had any but you could keep the licensed assets post-cancellation.  

 

 

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
August 31, 2021

Hi @sh9590,

Yes, you will retain your licensed assets after your cancellation. I'll pass your feedback to the customer care team.

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