Skip to main content
danm84741182
danm84741182
Participant
Feb 18, 2019 4:24 PM UTC
Answered

Adobe Stock will not scroll in Chrome Browser

I have had this issue for quite some time, but Adobe Stock will not scroll down to view more images when I use Google Chrome. I have cleared my cache, deleted and reinstalled Chrome, it is fully updated... at this point, I have no idea what else to try.

It must be a Chrome issue, as I am able to use Stock properly in my Edge browser.

I contacted customer support, but they just had me try the things I listed above. No resolution.

Any help would be greatly appreciated.

      This topic is closed to new replies. Start a new post to keep the conversation going.
      WendellaBee
      WendellaBeeCorrect answer
      Inspiring
      Feb 20, 2019 7:02 PM UTC

      Hi D. M.,

      Are you using the most current version of the Chrome browser? If not please update. If that doesn't resolve your issue you have may have a browser extension that is affecting the Adobe Stock site. Try turning all of your browser extensions off, clear your history, restart the browser. Does that fix the issue? If it does then an extension may be interfering with the site. You'd have to turn them on and off one by one to see which it is.

      Let me know what you discover.

      EBQ

      View reply

      7 replies

      WendellaBee
      WendellaBee
      Inspiring
      Feb 19, 2019 9:39 PM UTC

      Hi D. M.,

      Are you able to scroll down by pressing the space bar on your keyboard when using Chrome?

      EBQ

      Translate
      danm84741182
      danm84741182Author
      Participant
      Feb 20, 2019 6:13 PM UTC

      It does the same exact thing when I use the space bar...it starts moving down a bit, but then bounces back to the top of the page, not allowing me to get past the first row of pictures.

      Translate
      WendellaBee
      WendellaBeeCorrect answer
      Inspiring
      Feb 20, 2019 7:02 PM UTC

      Hi D. M.,

      Are you using the most current version of the Chrome browser? If not please update. If that doesn't resolve your issue you have may have a browser extension that is affecting the Adobe Stock site. Try turning all of your browser extensions off, clear your history, restart the browser. Does that fix the issue? If it does then an extension may be interfering with the site. You'd have to turn them on and off one by one to see which it is.

      Let me know what you discover.

      EBQ

      Translate
        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        Feb 19, 2019 11:48 AM UTC

        Sorry, I can only say that it works with me in Chrome.

        Translate
        ABAMBO | Hard- and Software Engineer | Photographer
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices