Adobe Stock wrong file type

Forum|Forum|4 years ago
June 14, 2021
3 replies
652 views

How do I report a file from Adobe Stock who was supposed to be a vector file and is not?

Just downloaded file #300189025 and it's not a vector-based! This is not the first time this happend and it feels like i've been riped-offfff....

Asset Quality

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Correct answer WendellaBee

Hi @valeriehorne,

I've confirmed the issue. It appears that the file only contains a jpg. I've granted a replacement license to your organization so you may choose another asset. Our content team will review the asset.

K

kzcreativead

Participant

We also licensed a vector file containg just a jpeg image: #549375034

WendellaBeeCorrect answer

Adobe Employee

Hi @valeriehorne,

I've confirmed the issue. It appears that the file only contains a jpg. I've granted a replacement license to your organization so you may choose another asset. Our content team will review the asset.

mediaweb

Participant

I have the same problem.
Just downloaded file # 259377784 and it's not a vector-based!

WendellaBee

Adobe Employee

@mediaweb I hate it when this happens! Thanks for bringing this to my attention. I have granted you a replacement license. Please choose a different file.