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Participant
June 14, 2021
Answered

Adobe Stock wrong file type

  • June 14, 2021
  • 3 replies
  • 652 views

How do I report a file from Adobe Stock who was supposed to be a vector file and is not?

Just downloaded file #300189025 and it's not a vector-based! This is not the first time this happend and it feels like i've been riped-offfff....

This topic has been closed for replies.
Correct answer WendellaBee

Hi @valeriehorne,

I've confirmed the issue. It appears that the file only contains a jpg. I've granted a replacement license to your organization so you may choose another asset. Our content team will review the asset.

3 replies

Participant
February 23, 2023

We also licensed a vector file containg just a jpeg image: #549375034

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
June 17, 2021

Hi @valeriehorne,

I've confirmed the issue. It appears that the file only contains a jpg. I've granted a replacement license to your organization so you may choose another asset. Our content team will review the asset.

mediaweb
Participant
March 4, 2022

I have the same problem.
Just downloaded file # 259377784 and it's not a vector-based!

WendellaBee
Adobe Employee
Adobe Employee
March 4, 2022

@mediaweb I hate it when this happens! Thanks for bringing this to my attention. I have granted you a replacement license. Please choose a different file.

 

Abambo
Community Expert
Community Expert
June 17, 2021

Calling @WendellaBee ! The vector image is indeed a pixel image.

ABAMBO | Hard- and Software Engineer | Photographer