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vesprsolutions
Participant
Aug 31, 2018 4:09 PM UTC
Answered

Adobe Stock - Your plan has expired

My plan won't reactive even though I've updated my payment information. It's been 24 hours, but I still get the message below. Please advise.

Your plan: Adobe Stock – On demand‎
Your plan has expired. Please update your payment details to reactivate it, and give us a few minutes for reactivation to complete.
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twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Aug 31, 2018 6:21 PM UTC

Shafiq,

I apologize for the troubles that you've been facing here with the billing.

I checked your account here for the billing details and that's update with the card on file and we've charged the authorization charge for $1(on 31st of August, 2018) and it has been successful.

I would suggest you to Contact Customer Care to get the subscription reactivated.

Let me know if you face any troubles in reaching the support.

Regards,

Twarita

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3 replies

twaritar3263062
twaritar3263062
Participating Frequently
Aug 31, 2018 4:34 PM UTC

Hi Shafiq,

Sorry to hear that you are facing issues with Adobe Stock services.

I would suggest you to sign out from Adobe Stock, sign back in, and try to purchase the asset again. Also, try using a different browser and let us know if this solves your issue.

Regards,

Twarita

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vesprsolutionsAuthor
Participant
Aug 31, 2018 4:38 PM UTC

I did both, but still see the message below:

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twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Aug 31, 2018 6:21 PM UTC

Shafiq,

I apologize for the troubles that you've been facing here with the billing.

I checked your account here for the billing details and that's update with the card on file and we've charged the authorization charge for $1(on 31st of August, 2018) and it has been successful.

I would suggest you to Contact Customer Care to get the subscription reactivated.

Let me know if you face any troubles in reaching the support.

Regards,

Twarita

Translate
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