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V
vesprsolutions
Participant
August 31, 2018
Answered

Adobe Stock - Your plan has expired

  • August 31, 2018
  • 1 reply
  • 637 views

My plan won't reactive even though I've updated my payment information. It's been 24 hours, but I still get the message below. Please advise.

Your plan: Adobe Stock – On demand‎
Your plan has expired. Please update your payment details to reactivate it, and give us a few minutes for reactivation to complete.
This topic has been closed for replies.
Correct answer twaritar3263062

Shafiq,

I apologize for the troubles that you've been facing here with the billing.

I checked your account here for the billing details and that's update with the card on file and we've charged the authorization charge for $1(on 31st of August, 2018) and it has been successful.

I would suggest you to Contact Customer Care to get the subscription reactivated.

Let me know if you face any troubles in reaching the support.

Regards,

Twarita

1 reply

twaritar3263062
Community Manager
twaritar3263062Community Manager
Community Manager
August 31, 2018

Hi Shafiq,

Sorry to hear that you are facing issues with Adobe Stock services.

I would suggest you to sign out from Adobe Stock, sign back in, and try to purchase the asset again. Also, try using a different browser and let us know if this solves your issue.

Regards,

Twarita

V
vesprsolutionsAuthor
Participant
August 31, 2018

I did both, but still see the message below:

twaritar3263062
Community Manager
twaritar3263062Community ManagerCorrect answer
Community Manager
August 31, 2018

Shafiq,

I apologize for the troubles that you've been facing here with the billing.

I checked your account here for the billing details and that's update with the card on file and we've charged the authorization charge for $1(on 31st of August, 2018) and it has been successful.

I would suggest you to Contact Customer Care to get the subscription reactivated.

Let me know if you face any troubles in reaching the support.

Regards,

Twarita

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