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T
Tantai29617890dxtw
Participant
April 27, 2023
Answered

Adobe Stok trial cancellation problem

  • April 27, 2023
  • 1 reply
  • 876 views

I canceled my Adobe Stock trial weeks before and even received an email confirming the cancellation, but I still got charged 1,143.83 Thai Baht, Why did this happend? ,and how do I fix this issue because I do not wish to continue using the Adobe Stock service.

This topic has been closed for replies.
Correct answer Liza5C0C

Apologies for the inconvenience. I contacted customer care team regarding this case. 


@Tantai29617890dxtw - Customer care reviewed your case and initiated a refund for the last 2 charges into the same mode of payment. The team were supposed to contact you and provide any additional details about the cancellation and refund. Please let me know if you have any questions. 

1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
April 27, 2023

I have no idea why that happened, but you need to contact Adobe customer service to check this out. As you have the confirmation e-mail, that should be easy going.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
T
Tantai29617890dxtwAuthor
Participant
April 27, 2023

Thank your for your reply, but it seems like I need to contact someone else...

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
April 27, 2023

Do you have a Teams or Enterprise subscription? If that is so, an administrator of your subscription needs to contact Adobe customer care via the admin console (https://adminconsole.adobe.com/support).

 

 

ABAMBO | Hard- and Software Engineer | Photographer
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