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darrenp51284772
darrenp51284772
Participant
February 12, 2018
Answered

Adobe taking £57.59 a month without permission, how do I get them to stop??!

  • February 12, 2018
  • 1 reply
  • 346 views

Adobe taking £57.59 from my account every month manually and I never signed up for this, they have taken it in Dec, Jan and Feb. I want this stopped and a refund ASAP!

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    Correct answer Sheena Kaul

    Hi Darren,

    I apologize for the troubles that you're facing.

    I did check your account and I wasn't able to find any active subscriptions or any charges under your Adobe ID. I believe there is a different Adobe ID associated with these charges that are showing up on your card.

    If you are having a different Adobe ID which you can provide me to check further, please message it to me privately else I would advise you to Contact Customer Care for more investigation of these charges.

    Let me know if you get stuck anywhere.

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    February 12, 2018

    Hi Darren,

    I apologize for the troubles that you're facing.

    I did check your account and I wasn't able to find any active subscriptions or any charges under your Adobe ID. I believe there is a different Adobe ID associated with these charges that are showing up on your card.

    If you are having a different Adobe ID which you can provide me to check further, please message it to me privately else I would advise you to Contact Customer Care for more investigation of these charges.

    Let me know if you get stuck anywhere.

    Regards,

    Sheena

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