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R
reok
Participant
April 13, 2021
Answered

After buying the ADOBE 350 STOCK MEDIUM no credits shown till today.

  • April 13, 2021
  • 2 replies
  • 332 views

Hello there,

 

I upgraded my Adobe Stock subscription from 10 pictures to 350 now. And yet two days after purchase still no credits shown on top right corner so I'm still left in the dark and unable to license/purchase pictures on adobe.stock.com - What shall  I do now? I been waiting forever and an employee already refunded and re-purchased. But still NO credits shown on top.

 

Please help!

Marco

This topic has been closed for replies.
Correct answer WendellaBee

@reok,

Your missing quota has been restored.

 

2 replies

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
April 16, 2021

@reok, my team is still working on your issue. I expect an update early next week.

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
April 19, 2021

@reok,

Your missing quota has been restored.

 

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
April 13, 2021

Hi Marco,

I am sorry that you have experienced this. This is an issue our escalations team has been tracking. I have granted you 50 licenses to unblock you while we work to resolve it. Your case number is ADB-18903135-P7G2 -- this is the case that was opened when you reached out to our customer care team earlier this week.

 

Normally I would wait for our customer care to team to follow up but since this one has been on my radar I am happy to assist you as best I can. Please allow the escalations team a little time to resolve this as we are still investigating the cause of the issue. If you have any questions please reach out to me.

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