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Participant
July 1, 2026
Answered

AI file opens as a auto trace instead of editable vector

    Contributor1Correct answer
    Community Manager
    July 1, 2026

    Hello ​@Magic BOX, I've sent the details of your report to be reviewed internally. Thank you for the report and sorry for the problem with the asset.

     

    For a refund/credit return please reach out to our customer care team below:
     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

    3 replies

    Nancy OShea
    Community Expert
    Community Expert
    July 1, 2026

    This discussion should be moved from Contributors to the Stock user forum below.  I’ll ask an employee to move it there https://community.adobe.com/stock-29

     

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    Nancy O'Shea— Product User & Community Expert
    Contributor1Community ManagerCorrect answer
    Community Manager
    July 1, 2026

    Hello ​@Magic BOX, I've sent the details of your report to be reviewed internally. Thank you for the report and sorry for the problem with the asset.

     

    For a refund/credit return please reach out to our customer care team below:
     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

    Translate
    RALPH_L
    Community Expert
    Community Expert
    July 1, 2026

    Customer Support.must resolve the issue.

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