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Participant
Jul 1, 2026 5:00 AM UTC
Answered

AI file opens as a auto trace instead of editable vector

    Contributor1Correct answer
    Community Manager
    Jul 1, 2026 8:57 PM UTC

    Hello ​@Magic BOX, I've sent the details of your report to be reviewed internally. Thank you for the report and sorry for the problem with the asset.

     

    For a refund/credit return please reach out to our customer care team below:
     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

    3 replies

    Nancy OShea
    Community Expert
    Community Expert
    Jul 1, 2026 9:05 PM UTC

    This discussion should be moved from Contributors to the Stock user forum below.  I’ll ask an employee to move it there https://community.adobe.com/stock-29

     

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    Nancy O'Shea— Product User & Community Expert
    Contributor1Community ManagerCorrect answer
    Community Manager
    Jul 1, 2026 8:57 PM UTC

    Hello ​@Magic BOX, I've sent the details of your report to be reviewed internally. Thank you for the report and sorry for the problem with the asset.

     

    For a refund/credit return please reach out to our customer care team below:
     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

    Translate
    RALPH_L
    Community Expert
    Community Expert
    Jul 1, 2026 8:33 AM UTC

    Customer Support.must resolve the issue.

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