AI file opens as a auto trace instead of editable vector

Question

AI file opens as a raster image instead of editable vector

i have licensed https://stock.adobe.com/contributor/212821033/NaheeD?asset_id=1918783306
Spam content , autotracing without proper shapes , check the attached link for internal review, i have also contact the support to refund the credits . i want to know how much time it will take to get my credits back , very bad experience with stock content, very bad vectors in the collection.

https://stock.adobe.com/images/ornate-colorful-stained-glass-arabic-lantern-illuminates-space-with/1918781959
https://stock.adobe.com/images/three-traditional-arabic-lanterns-display-intricate-geometric-light/1918782278
https://stock.adobe.com/images/five-black-stars-with-grunge-texture-and-lines-on-a-white-background-design/1562800616
https://stock.adobe.com/images/appealing-illustration-of-fish-and-chips-dishes-featuring-vector-seafood-fried-potatoes-and-dipping-sauce-for-culinary-design/1585099024
https://stock.adobe.com/images/vintage-carnival-sign-with-best-show-ever-text-and-light-bulbs-frame/1571012587
https://stock.adobe.com/images/illustration-of-steak-with-herbs-spices-and-cooking-utensils-around-it/1558241692
https://stock.adobe.com/images/couple-exchanging-rings-and-gifts-celebrating-love-and-commitment-in-a-sweet-moment/1617837784
https://stock.adobe.com/images/vibrant-watercolor-color-wheel-with-paint-splatters-and-text-color-wheel/1600084705

@Contributor1

Contributor1 · Accepted Answer

Hello ​@Magic BOX, I've sent the details of your report to be reviewed internally. Thank you for the report and sorry for the problem with the asset.For a refund/credit return please reach out to our customer care team below:Adobe customer care can be contacted by beginning a secure chat session athttps://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

Nancy OShea · Answer

This discussion should be moved from Contributors to the Stock userforum below. I’ll ask an employee to move it there https://community.adobe.com/stock-29

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