AI file opens as a raster image instead of editable vector

Question

Hello,

I downloaded an AI file from Adobe Stock, but when I opened it in Adobe Illustrator, it appeared to be a raster image rather than an editable vector file.

I cannot select or edit individual paths, objects, or shapes, so the asset cannot be used as a vector file as advertised.

Asset ID:
AdobeStock_1966179019

I downloaded this asset expecting an editable vector file, but in its current state it is not usable for its intended purpose.

Please review the file, and if there is a problem with the asset, I would like to request a refund.

Thank you.

Contributor1 · Answer

Hello ​@김태욱, I've sent the details of your report to be reviewed internally. Thank you for the report and sorry for the problem with the assets.For a refund/credit return please reach out to our customer care team below:Adobe customer care can be contacted by beginning a secure chat session athttps://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

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