AI file opens as raster image

Forum|Forum|6 years ago
May 22, 2019
2 replies
359 views

I purchased https://stock.adobe.com/images/magma-hot-text-strong-rock-alphabet-effect-font/141459336 , it says that it is an AI file, but after opening it in Illustrator it is a raster image.

I specifically purchased it to use various elements from it.

This topic has been closed for replies.

Correct answer Sheena Kaul

Hi Aryeh,

Sorry for the trouble it has caused to you.

I got the file checked and since it is not available at the best quality, I've added 1 license to your account which you can use for a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

Sheena Kaul

Correct answer

Community Manager

Hi Aryeh,

Sorry for the trouble it has caused to you.

I got the file checked and since it is not available at the best quality, I've added 1 license to your account which you can use for a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

Sheena Kaul

Community Manager

Hi Aryeh,

I apologize for such an experience.

I'll get the file checked from the team and update you with more information.

Regards,

Sheena

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