AI file opens as raster image

Question

I purchased https://stock.adobe.com/images/magma-hot-text-strong-rock-alphabet-effect-font/141459336 , it says that it is an AI file, but after opening it in Illustrator it is a raster image.

I specifically purchased it to use various elements from it.

Sheena Kaul · Accepted Answer

Hi Aryeh,Sorry for the trouble it has caused to you.I got the file checked and since it is not available at the best quality, I've added 1 license to your account which you can use for a different image.Hope that helps!Feel free to update this thread in case of any additional questions.Regards,Sheena

Sheena Kaul · Answer

Hi Aryeh,I apologize for such an experience.I'll get the file checked from the team and update you with more information.Regards,Sheena

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