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amaranthris
amaranthris
Participant
June 9, 2018
Answered

AI file opens as text instead of image

  • June 9, 2018
  • 1 reply
  • 632 views

I usually do not have problems opening AI files in Photoshop, but image number 151501383 is not displaying correctly. It opens as normal, but it just shows a bunch of text instead of the image.

Is it possible to get credited back for this image and have the image checked so others don't have the same problem? I downloaded it three times with the same issue.

This is what I see when I open in Photoshop:


    This topic has been closed for replies.
    Correct answer joon.Stock

    Hello Amanda, I suspect the file has an issue on these situations - could be some compatibility issue in the mix.  I will follow up with content team for investigation on the file.  Meantime, I've added one standard license on your account.

    Thanks for reporting the issue.

    1 reply

    J
    joon.StockCorrect answer
    Participating Frequently
    June 11, 2018

    Hello Amanda, I suspect the file has an issue on these situations - could be some compatibility issue in the mix.  I will follow up with content team for investigation on the file.  Meantime, I've added one standard license on your account.

    Thanks for reporting the issue.

      amaranthris
      amaranthrisAuthor
      Participant
      June 11, 2018

      Thank you for your help!

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