All credits are gone?!?

Forum|Forum|8 years ago
December 7, 2017
2 replies
631 views

Hello,

last time I logged in 2 weeks ago I had 130 credits left today there are 0.

How can this happen? I didn't download any of them.

Thanks,

This topic has been closed for replies.

Correct answer Sheena Kaul

Yes. Unfortunately the cancelation is already effective.

Hi Marc,

As per our terms mentioned in the FAQ: https://helpx.adobe.com/stock/help/plans.html once you cancel the subscription, you forfeit any unused licenses.

Please Contact Customer Care for more help on this issue.

Regards,

Sheena

danielk42495094Author

Participant

I have to say that this behavior of Adobe is not very service oriented. First, they buy all the stock providers then increasing the prices for the pictures and now this. I think this is the last time I bought something from Adobe. What do you guys think?

Sheena Kaul

Community Manager

Hi Daniel,

I checked your account and it shows your Adobe Stock subscription to be canceled and that is the reason why you are unable to see your credits when you log in.

You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

Regards,

Sheena

danielk42495094Author

Participant

Hello Sheena,

thanks for your reply. I canceled my subscription a long time ago and that was never a problem.

So why now?

Thanks,

Daniel

Sheena Kaul

Community Manager

I apologize for the troubles Daniel but this information has been there in our FAQs always and that's the workflow once the subscription is cancelled.

You may Contact Customer Care for more details.

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