Skip to main content
Participant
Aug 13, 2017 5:07 PM UTC
Answered

All my previous stock credits are gone.

I just had a payment problem for a couple of days and I just made a payment yesterday.

new credit (10 credits) has been applied but my previous remained credits are all gone.

Please restore my credits ASAP.

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Aug 14, 2017 12:02 PM UTC

    Hi Jake,

    I just checked your account and it seems that the billing issue still persists.

    Please Contact Customer Care so that the billing issue can be rectified and once your subscription is activated the credits will appear in your account.

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Aug 14, 2017 12:02 PM UTC

    Hi Jake,

    I just checked your account and it seems that the billing issue still persists.

    Please Contact Customer Care so that the billing issue can be rectified and once your subscription is activated the credits will appear in your account.

    Regards,

    Sheena

    Translate