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playerq
Participant
August 13, 2017
Answered

All my previous stock credits are gone.

  • August 13, 2017
  • 1 reply
  • 195 views

I just had a payment problem for a couple of days and I just made a payment yesterday.

new credit (10 credits) has been applied but my previous remained credits are all gone.

Please restore my credits ASAP.

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Jake,

    I just checked your account and it seems that the billing issue still persists.

    Please Contact Customer Care so that the billing issue can be rectified and once your subscription is activated the credits will appear in your account.

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    August 14, 2017

    Hi Jake,

    I just checked your account and it seems that the billing issue still persists.

    Please Contact Customer Care so that the billing issue can be rectified and once your subscription is activated the credits will appear in your account.

    Regards,

    Sheena

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