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Blue Juice Video
Known Participant
Jun 26, 2018 8:51 AM UTC
Answered

'An Error has Occurred' when trying to licence footage

Hi,

Last night I started the process of licencing and downloading 34 videos.  27 went fine, but now if I try and licence either within Premiere, or direct on the Adobe Stock website I just get 'an error has occurred' - nothing more.  Payment details are all fine, I have logged out, logged back in again, but I am simply unable to download any new stock video.  Any ideas? Deadline to deliver video today...

Thanks

Craig

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jul 2, 2018 6:25 PM UTC

    Craig,

    The issue which was detected in your account has been taken care off and resolved.

    I would suggest you to place a new order again using your first name initial and full last name for card holder's name.

    Feel free to update this thread if you have any additional questions.

    Regards,

    Twarita

    View reply

    8 replies

    cadozier
    Participant
    Feb 3, 2020 2:48 AM UTC

    I too am currently experienceing this issue every video i click to dlownload just says an error has occured and to try again. 

     

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    WendellaBee
    WendellaBee
    Inspiring
    Feb 3, 2020 8:32 PM UTC

    Hi cadozier,

    I attempted to review your records but I don't see anything under the email address you are using here on the forums. Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

     

    EBQ

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Jun 26, 2018 3:40 PM UTC

    Hi Craig,

    We apologize for the inconvenience caused to you.

    Please try using a different browser and clear your browser cache and delete your Internet history.

    and then try to download the videos again.

    If you still face troubles, feel free to update this thread.

    Regards,

    Twarita

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    Blue Juice VideoAuthor
    Known Participant
    Jun 26, 2018 3:46 PM UTC

    Tried that earlier no luck. Doesn’t work across multiple machines / different browsers / clearing caches / logging out back in again.  Simply no one on our adobe team accoumy can purchase stock when we have been for months.  Had to go to another stock site to complete a project today.

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Jun 26, 2018 4:58 PM UTC

    Craig,

    Kindly allow me some time, I am getting this checked for you. Appreciate your patience.

    Regards,

    Twarita

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