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Participant
May 13, 2021
Answered

Annual subscription ?

  • May 13, 2021
  • 1 reply
  • 356 views

Hi,

I took the trial for Stock and right after I finished using it, I cancelled my subscription, but I got a mail from Adobe that says that I owe them around 35€ for an annual subscription, what is that ? I cancelled it, why do they send me this ? I'm not using Stock anymore, I just wanted to try it. Thanks god there's no payment informations on my account so I didn't lose money.

But I want Adobe to cancel this bill. I never asked for an annual subscription. I googled a little bit my problem and apparently I'm not the only one in this case. 

Since I can't call them, I'm posting my problem here.

 

Thanks for an answer from support.

This topic has been closed for replies.
Correct answer WendellaBee

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
May 13, 2021

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

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