Alessandro26387892nt2p

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Question

Annual Subscription Cancellation

Forum|Forum|3 years ago
October 28, 2022
3 replies
135 views

Dear staff,

i tried your stock service and i decide to do not renew the subscription BEFORE the trial ending period.
This was two months ago.

I was back on this site today and i clicked accidentally on the blue button inside a preview photo and the subscription period STARTS AUTOMATICALLY without any warning or confirmation request, downloading the image on my computer.

I tried to cancel the subscription and the system ask me a 100 something amount and this is totaly unacceptable cause i don't want the image or a professional subscription that i will never use in my life cause this is not my work!

I kindly ask to talk with a human being in order to resolve this issue.

Thank you for your support.

Plans and purchase

This topic has been closed for replies.

Adobe Employee

I can see that subscription has been cancelled, locking post.

Community Expert

Community Expert

You should contact Adobe customer service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

Community Expert

Community Expert

Yiu can reach Adobe by phone as indicated on this page:

https://helpx.adobe.com/contact/phone.html

Jill C., Forum Volunteer