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Participant
July 13, 2026
Question

Annulation abonnement non prise en compte

  • July 13, 2026
  • 5 replies
  • 26 views

Bonjour,

J'avais fait la manipulation fin 2025 pour annuler mon abonnement.

Aujourd'hui je m'aperçois que les paiement mensuels ont continué…

J'ai mis une opposition au paiement et là on me dit que mon abonnement va être renouvelé automatiquement !

Des mois que je n'utilise plus les services Adobe photos!

J'ai mis à jour mon moyen de paiement mais toujours pas possible d'annuler mon abonnement ni même demander un remboursement. 

C'est déjà arrivé à quelqu'un ? Que faire ?

    5 replies

    yamato713108855
    Community Expert
    Community Expert
    July 15, 2026

    Why is customer support unavailable?
    The community cannot check your contract status, so you need to contact support.

    Nancy OShea
    Community Expert
    Community Expert
    July 14, 2026

    Phone support isn’t available to all regions.

    Log-in to your online account to confirm you cancelled the intended plan. 

    https://account.adobe.com/plan

    Click the Chat icon and ask for an Agent.

     

    Nancy O'Shea— Product User & Community Expert
    Participant
    July 15, 2026

    Exactly, no available for me.

    Thank you for your answer 😊

    yamato713108855
    Community Expert
    Community Expert
    July 13, 2026

    If your service has not been cancelled despite your request, please contact customer support.
    You can reach out via chat or phone during weekday business hours.

    Participant
    July 15, 2026

    Thank you but not available for me contact customer support.