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Participant
April 16, 2022
Answered

Another Accidental License

  • April 16, 2022
  • 1 reply
  • 157 views

I am another person who accientally licensed the incorrect item. If it was just 1 credit for an image I wouldn't post on here, but it is an 8 credit HD video so I am inclined to see if it could be fixed. I accidentally licensed File: 354771143 which is the wrong format of video that I need. I was hoping to see if I could get the 8 credits returned. Thanks for your time. 

 

 

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Correct answer WendellaBee

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
April 21, 2022

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.