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signamigo
Participating Frequently
March 29, 2017
Answered

Another mad former DFC user...

  • March 29, 2017
  • 1 reply
  • 301 views

So I understand my DFC migration offer ended in February. So today I get billed $32 for the new adobe plan. That's fine, if that's your price, it's your price. But now I want to cancel my membership. When I go to do so, I'm going to get billed $175 cancellation fee! Are you kidding me? So when was I supposed cancel? Or when can I cancel without getting slapped with your ridiculous fee? Was this hidden in your fine print?

DFC was easy, seamless, and no hidden charges. Switching over to Adobe has been anything but easy.

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    But when does my order start? I do not want to make the mistake of subscribing again.


    I would advice you to Contact Customer Care as the billing details are not shared on forums because it is an open source.

    1 reply

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    March 29, 2017

    Hi Phillip,

    I apologize for the trouble but the charge that it is showing you would be the early termination fee about which you can go through the Adobe - Subscription Terms

    You can also Contact Customer Care for further queries on cancellation and billing.

    Let me know if you have troubles connecting to the support.

    Regards,

    Sheena

    S
    signamigoAuthor
    Participating Frequently
    March 29, 2017

    Hi Sheena. I understand that. But I think that's a terrible business practice.


    When Should I have cancelled? How late was I?  When can I cancel without getting ripped off with this "early termination" fee?  Can I have a specific dates please?

    A quick google search has found a LOT of complaints about this policy. Why is it still in place?

    S
    signamigoAuthor
    Participating Frequently
    March 29, 2017

    And thank you for your response. I'm not mad at you personally But completely turned off by the company you represent.

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