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A
AliceLB
Participant
February 20, 2023
Answered

Another person who got scammed by Adobe Stock - DO NOT SIGN UP FOR THIS

  • February 20, 2023
  • 1 reply
  • 648 views

I signed up for the free trial of Adobe Stock offered when I signed up for Adobe Premiere, and found I never used it. When I went to go cancel, the notice said there was an "early cancellation fee" for $135. This is so predatory I can't even believe it. I'm trying to find a number to call to talk to a human person about this but haven't found anything. Until I can get in touch with someone I'll be taking to social media and also letting my network of editor friends and students know NOT to use Adobe services. 

This topic has been closed for replies.
Correct answer Abambo

Read the terms you have subscribed too. You got them sent by e-mail. It is clearly stated when you need to cancel, for not having to pay early termination fees. There is nothing predatory in this, and you voluntarily accepted the conditions, 

 

If you want to contact Adobe customer care to negotiate your way out, you can do so by following the guidelines. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
February 20, 2023

Read the terms you have subscribed too. You got them sent by e-mail. It is clearly stated when you need to cancel, for not having to pay early termination fees. There is nothing predatory in this, and you voluntarily accepted the conditions, 

 

If you want to contact Adobe customer care to negotiate your way out, you can do so by following the guidelines. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
    A
    AliceLBAuthor
    Participant
    February 20, 2023

    If a company solicits a service under deceptive terms and does not say the amount it will cost to cancel, and charges an exorbitant amount to do so, it is predatory. Chatting with people on Twitter about this, and also in this community, there seem to be a lot of people who are upset by the same thing. This is a disappointing practice and no way to run a company. 

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    February 21, 2023

    Are these deceptive terms?

    First page of the mail, in bold readable characters:

    and a little below, the full explanation:

    I'll accept your admition, that you did not read what your agreed upon. I also accept your admition that you did not read the terms Adobe did send to you after you took your subscription. I also accept, that you were surprised to learn the hard way the terms and conditions.

    But in no way, I accept your claim of deceptive terms. 

     

    And yes, I went the additional mile, to check myself what happens when you subscribe and cancel. And I was surprised by the amount of clear information that Adobe supplies when you take a subscription. You still need to read yourself, what you agree upon.

     

    ABAMBO | Hard- and Software Engineer | Photographer
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