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baboothbcn
Participant
May 20, 2019
Answered

Archivo de video no descarga con la calidad de Alta definición

  • May 20, 2019
  • 2 replies
  • 500 views

Tengo un problema con el video que he acabado de comprar por 63,99 €, ARCHIVO N.°:  228029379 pone que es Alta definición 1520 x 1080 px (63,99 € con licencia) y cuando lo descargo solo tiene 1014 × 720px. Lo he descargado diversas veces intentando tener la calidad correcta.

NÚMERO DE PEDIDO
20 de mayo de 2019Adobe Stock: Bajo demanda63,99 €ADB061591018ES
This topic has been closed for replies.
Correct answer WendellaBee

Hi B.B.,

Because the dimensions were not as you expected (or what we displayed), a member of our customer care team will reach out to you assist you in receiving a refund. Please let me know if you require further assistance. I will work with our engineering team to resolve this discrepancy in general.

EBQ

2 replies

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
May 21, 2019

Hi B.B.,

Because the dimensions were not as you expected (or what we displayed), a member of our customer care team will reach out to you assist you in receiving a refund. Please let me know if you require further assistance. I will work with our engineering team to resolve this discrepancy in general.

EBQ

B
baboothbcnAuthor
Participant
May 30, 2019

Hi,

I'm still waiting to resolve this case.

Looking forward to hearing from you,

Laura Lins

BA Booth - Life's a picture!

<REMOVED BY MODERATOR>

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
June 14, 2019

Hi B. B.,

Apologies for the delays. I looked up your account using the Adobe ID that you use on the forums and it appears the credit pack order was cancelled on the 21st of May. I've requested that my customer care contact confirm. I should have an update for you early next week.

EBQ

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
May 20, 2019

Hello B. B.,

Thank you for reporting this. We are looking into this issue and will reply with more information soon.

EBQ

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