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D
defaultjckgqtanj6al
Participant
April 13, 2023
Question

Asset 585454780 is poor quality

  • April 13, 2023
  • 3 replies
  • 464 views

Hi!

 

585454780 asset is a poor quality render. It's not sharp, blury - looks like enlarged picture. Can I get my credit back because this picture is unusable.

 

Best regards!

 

Mark

This topic has been closed for replies.

3 replies

Tacafy大尉
Tacafy大尉
Legend
April 13, 2023

Hello.
Regarding fees, this community is a place for users to exchange information, so it is difficult to understand.
You need to contact customer support directly to explain the situation and ask for a refund.

While logged in with your Adobe ID,
You can contact us by accessing the balloon on the bottom right.
Typing "Agent" into the virtual assistant connects you directly to the person in charge.

https://helpx.adobe.com/contact.html

Welcome to Adobe Customer Care! Need help?

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
April 13, 2023

Tagging @Contributor1 for this problem.

 

ABAMBO | Hard- and Software Engineer | Photographer
C
Community Manager
Contributor1Community Manager
Community Manager
April 14, 2023

I've sent this asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

D
defaultjckgqtanj6alAuthor
Participant
April 14, 2023

Thank You!

D
defaultjckgqtanj6alAuthor
Participant
April 13, 2023

Here's a 100% crop from photoshop.

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